People

We believe that our people are the only sustainable competitive advantage and therefore we have aligned our people practices with our goals. We have created a work environment that is conducive for innovation, teamwork, mutual respect, recognition and high performance. Our operations in India capitalize on the large talent pool of highly skilled, English-speaking workforce.

We provide comprehensive agent-training programs that ensure continuous development of our employees. We have made significant investments in training and all our agents are put through comprehensive training programmes to equip them for all challenges job entails. We also work closely with strategic partners in the UK and Australia to provide on-going training for our employees.

Technology and Infrastructure

We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like AVAYA, CISCO and COMPAQ. Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.99% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations. We also use a state-of-the-art predictive dialer that handles all outbound calls, resulting in dialing productivity and increased efficiency.

Business Continuity Planning

We have established business continuity sites in India and overseas through strategic tie-ups with other centers to provide disaster recovery services. We have ensured backups in our entire technological infrastructure, from servers, processors, leased lines, and storage systems through fully backed up UPS and generator systems.

Quality Assurance

Our commitment to quality, as expressed in our corporate values, has provided us with a common approach in working our way through this rapidly changing global business environment. We are process driven and comply with ISO 27001 standards.